Please allow two working days before collecting your repeat prescription. For example requests made after 4:30pm, weekends or a public holiday, are processed by the staff on the next working day, i.e. ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.
Please remember it is your responsibility to ensure you order your repeat medication on time. Always allow extra time for weekends and public holidays. Please do not phone to confirm if your prescription is ready. All repeat medication requests made are available for collection after two full working days. Non-repeat medication (special) requests are not automatically issued they are requested from the GP. Please do not request Special Request items if using a S.A.E (self addressed envelope) method as your request may be declined by the GP. If you are looking to request an item which you have not had for a while or not had before this would require a GP appointment to discuss.
You can order your repeat prescriptions online through our website using the online form. You must be permanently registered with the Practice before we can accept your request. Patients who have a temporary registration at the Practice are not permitted to use the online repeat medication form.
We are unable to enter into correspondence over the internet regarding repeat prescriptions. This is to protect your confidentiality. Staff who receive your request have been trained to issue prescriptions but they do not have in depth medical knowledge, so please ensure that you provide as much detail from your repeat prescription as possible.
The practice can not be held responsible for any delay of your request, nor any technical failure of the system. It is the patient’s responsibility to allow enough time when ordering prescriptions.
Please note by ordering your repeat prescription using the online form you accept the above conditions. If you do not receive a Practice e-mail confirming your request within one working day, this may indicate that there may be a problem with your request. If this does occur we advise you to use alternative methods as described above to request your repeat medication.
Requesting at Reception
Requests can be made by dropping off the repeat prescription slip or request by letter at reception. Letters for repeat requests should enclose a stamped addressed envelope for return if you would like it to be returned to you by post. You can order items which are listed on the right hand side of your repeat prescription computer slip. If you wish a Special Request item, please state clearly what this is for i.e. hay fever etc, your GP will then decide if a prescription is appropriate.
Requesting by Telephone
Requests by phone can be made through out the day. The requests are put in up until 4:30pm that day. Any request made after this time will be requested the following day. This means that a request made before 4:30pm on a Monday will be ready by Wednesday. A request made after 4:30pm on a Monday will be requested on the Tuesday so will not be ready until the Thursday. Reception/Admin Staff who receive your request have been trained to issue prescriptions but they do not have in depth medical knowledge. Please ensure that you provide as much detail as possible specifically about special requests that are not on your repeats. When requesting by phone please ensure you know the drug names and quantities you require.
When you are discharged from hospital you should normally receive at least five days supply of medication. This will include the medication which you require after your treatment. The hospital may provide you with a yellow discharge letter for medication they would like you to request from your GP. Please bring this to the surgery or post via S.A.E. before your supply of medication has run out. Please ensure your name is on the yellow discharge letter to ensure we can process the request for you.
Hospital requests for change of medication will be checked by the GP first, and if necessary the GP will issue you with a prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until the GP checks your medical details, and therefore please drop this off as soon as possible.
The GPs will review your medication regularly, which may involve changes to your tablets, in accordance with current Health Board policies. Please be reassured that this will not affect your treatment.
Collecting you Prescription
Your prescription will be ready to collect from reception two working days after your request. If you have signed up with a pharmacy all of your prescriptions will be collected by them unless you request by phone and inform you would like to collect from the surgery. If you would like to sign up to a pharmacy you will have to attend the pharmacy and fill out a consent form. This will give the pharmacy permission to collect the prescription on your behalf. This will then be sent to the surgery to inform us that all of your prescriptions will now be collected by them.
Excess quantities of regular repeat prescriptions for holidays for more than three weeks.
A Scottish Home and Health Department circular from 1971 clarifies the position on prescribing for patients going abroad for extended periods. It states:
“If a patient intends to go away for a longer period (than two to three week’s holiday) he/she may not be regarded as a resident of this country and would not be entitled to the benefits of the National Health Service. It may not be in the patient’s best interest for him/her to continue to self-medication over such longer periods. If a patient is going abroad for a long period, he/she should be prescribed sufficient drugs to meet his/her requirements only until such time as he can place himself/herself in the care of a doctor at his/her destination.
Where ongoing medical attention is not necessary, the patient may be given a private prescription.