Patient Information

18th September 2017 by Rubislaw Admin

A warm welcome to Dr Rehan Sheikh who has joined the practice. Dr Sheikh will be the registered GP for all of those patients previously registered with Dr Jonathon Taylor who left the practice at the end of 2016.

You can continue to book an appointment with any GP of your choice.

Patient Information

You can continue to book an appointment with any GP of your choice.

Website Changes

The website has changed to how you order your prescription online. You will now no longer require logging in when ordering your repeat prescription medication. You now order by filling in the repeat prescription request form. The new system only requires the prescription information to be entered once – the form then remembers the prescription items and pre-fills the form on subsequent visits.

Our website provider has found that by dropping the requirement to log in it has solved a lot of issues with lost usernames and passwords and as a result more patients are using the new forms.

There will be further changes coming in the not too distant future.

Please do not hesitate to contact the Practice in the need for further assistance.

Appointment System

Routine Appointments – these can be arranged with the reception staff either by phone or in person. Our appointments are for 10 minutes. Should you require to discuss multiple problems please let the receptionist know so that a longer appointment can be made.Please remember to cancel any appointment which is no longer required or which you can no longer attend.

Urgent Appointments or House Visits – we want to ensure that you are seen at the right time by the right person. We have a doctor who will consider all requests for any urgent care including medical emergencies, urgent on the day appointments, house visits or anything you feel you urgently need to discuss by telephone that day. To allow the doctor to deal with these requests timeously and in order of clinical need please be prepared to give the receptionist as much information as possible. Please also be aware that by not giving information to the receptionist this may delay your call back from the doctor. Please also be aware that, when waiting for the doctor to phone back, our telephone number, if you have caller ID, comes up as a withheld number. Should you not answer your phone when the doctor phones you the doctor may be unable to phone again.

Telephone Consultations – these are available most days and can be booked in advance for routine issues which do not require a face to face consultation. e.g. requesting an extension to a sick line, discussing test results, etc. Please ensure you are available to answer your phone at allocated telephone consultation time.

Other sources of help – not all ailments require to be seen by doctor. Please remember that Pharmacists are able to help with minor ailments and Opticians have taken over the care of most eye problems locally. Please use these links for further information and guidance www.nhs.uk and http://knowwhototurnto.org

Patient Information

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