What are your opening times?
We are open Monday to Friday, 8:00 to 18:00.
How do I register with the Practice?
If you wish to register with the Practice, you must attend in person at the reception desk to collect registration forms. Alternatively you can pre-download these from our Practice website. Please allow at least 15 minutes so that you can complete all your registration details. You will then be offered the first available appointment to see the Practice Nurse to register. Your acceptance to be included on to the Practice list is at the discretion of the Doctor, and you must also meet the NHS entitlement criteria. If the GP is unable to accept you on to the Practice list you will be given a reason why your request to register has been declined.
How do I request a House Call?
These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call 01224 641968 before 10:00am. You must give the receptionist as much information as you can, including your contact telephone number. This is very helpful to the GP so he/she can assess the nature of your condition. The receptionist will pass these details to the GP who is on call. The GP may then contact you to discuss your request.
Please help us by requesting any house calls before 10:00am.
How do I make an appointment?
You can do this by either phoning the appointments line on 01224 641968 or in person at the reception desk.
- Pre-booked appointments whereby you can book an appointment up to six weeks in advance to see most GPs
- Telephone consultations. You can request a telephone consultation if you prefer a GP to contact you to discuss your health concerns. Please note this may not be on the same day.
If the appointments are full, and you feel that you have a medical condition that cannot wait until the following day then you will be offered a time to see the emergency GP that day. Please note you may have to sit and wait should that GP be out on an emergency house call.
Why is the appointment line always busy?
Please note non-urgent requests such as completion of forms, letters and sick-lines are not classified as an emergency. In these situations you must wait for the next available appointment.
During peak call times it will take longer to connect to the service you require. This is especially true after weekends and public holidays. We apologise for any inconvenience caused. Your patience is very much appreciated. The reception staff always attempt to answer calls as quickly they can.
Can two or more people use one appointment to see the Doctor?
No. When you arrange your appointment it is only for you. If you wish an appointment for another family member you must ask for a separate appointment
What happens if I am late for my appointment with the Doctor or Nurse?
If you are late you will only be seen at the discretion of the GP or Nurse. If you are not seen you will need make another appointment.
Why can’t I see my Doctor of choice sooner?
This is because either your GP of choice is on holiday or absent due to ill health, or more frequently some GP may have a higher demand rate from some patients to be seen by that GP.
I want to leave a message for my Doctor or the Nurse?
You can do this by calling 01224 641968 to leave your message with the receptionist and she will then pass this to the GP/Nurse. Depending on your request the Doctor or the receptionists will return your call.
How to I arrange an appointment to see the Nurse?
You can do this either by phoning the appointment line on 01224 641968 or in person at the reception desk you can pre-book a Nurses appointment up to eight weeks in advance if you wish.
What can the nurse see me for?
The nurse can see you for any of these conditions and services.
- Chronic Obstructive Airways Disease(Chest problems)
- Blood Pressure
- Family Planning
- Sexual Health
- Cervical Screening
- Minor Surgery
- General lifestyle advice
- Taking blood samples
How do I arrange vaccinations for my holidays?
Please allow at at least 6 weeks before you travel, this will ensure that as far as possible you will be fully inoculated before travelling. To book this appointment you must be seen at our travel clinic which are held on a Wednesday afternoon. The nurse will advise you which injections you need to travel and will issue you with prescriptions. On receiving the items from the chemist you need to make a further appointment with the Practice Nurse to adminsiter the vaccines. Travel clinics are nurse lead, please do not arrange an appointment with the Doctor in relation to travel, unless this has been specially arranged for you at the reception desk.
How do I request information regarding my vaccinations?
Please request this in writing, and address this to your registered doctor. We charge a fee for this service as our staff have to check your medical records for this information. Clerical staff are not permitted to provide this information as they are not qualified to provide a detailed vaccination history for you. It can normally take up to 5 working days to complete your request. Requests must be submitted in writing, so we have a signed request by you for our records. For medico-legal reasons e-mail requests are not accepted.
Do I need an appointment to request medication that is not on repeat? (Special Request)
(Please refer to question further down)
Can I request medication that is not on my repeat list?
How do I request a Repeat Prescription?
You can do this by:
- Sending in your request via post with a Self-Addressed envelope
- In person, and leaving your request in our Prescription mail box
- By email request using the pro-forma on this web site
How long must I wait for my Prescription?
Your repeat prescription will be available for collection after two full working days. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.
Can I request medication that is not on my repeat list?
Yes. Please do so using the same methods as you would for a Repeat Prescription request. The GP will check your request and if approved your prescription will be ready for uplift at the same time as your Repeat medication. If it has not been approved then the receptionist will let you know when you uplift your repeat items, or you may be contacted by the staff. If your request has not been approved the GP may ask you to arrange an appointment to see him/her to discuss your request further.
Please do not use S.A.E. for special medication requests as these may be declined.
Are there Breast Feeding & Baby Changing facilities?
Yes, these are located on the ground floor – please ask at reception
Where can I obtain HC2 certificate?
(this is for people who are entitled to full help with NHS charges which includes free NHS prescriptions).
- By calling 0845 610 1110 .
- At your local dental surgery.
- Download HC2 Leaflet
How can I contact the Health Visitor?
You can do this by phoning 01224 846672.
How can I contact the District Nurse?
You can do this by phoning 01224 846 649.
Can I pay for my Doctors private report or letter that I have requested by switch?
No, we do not have payment facilities for credit/debit cards. The Practice can only accept Cash or Cheques.
How do I make a complaint?
If we are unable to resolve your complaint when you attend the Practice, then you can place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 10 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.
Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?
We are unable to enter into any communications of a medical nature this is to protect patient confidentiality. For medico-legal reasons we require a signed mandate by the patient in relation to any information held concerning their medical records.
How do I access and get to see my Medical Records?
Please place this in writing to the Practice Manager, who will then contact you and explain our procedure. Please bring at least two forms of identification with you.