The surgery offers standard routine GP appointments. The next available routine appointments are available to book when required. Please be aware that there will be times of the year specifically the festive period and New Year where appointments will be booked up. This results in a longer waiting time for appointment availability due to higher demand.
There are telephone consultation appointments which are available in the morning and mid afternoon. These appointments allocate a time in which the doctor will call you for your appointment. These appointments are suitable to discuss medication, test results, requests for a sick line and as an alternative to a routine appointment. Our appointments are for 10 minutes. If you are looking to discuss multiple problems please let our reception/admin team know so that a longer appointment can be made.
The surgery also has a triage system. This is for urgent/medical emergencies in which a message will be left with the duty doctor to call you back. The duty doctor is available to consider requests for any urgent care this includes emergencies and house calls, they can offer urgent on the day appointments and anything you feel you need to discuss urgently by telephone that day. The duty doctor will prioritise calls and will deal with the most urgent request first. For these requests we need as much information as possible to be passed to the receptionist/admin staff so that the most urgent requests are prioritised.
If you are unsure if you need to see a GP or if your problem could be dealt with by another person please remember that pharmacists are able to help with minor ailments; opticians have taken over the care of most eye problems locally and our website has links to ‘NHS Choices’ and ‘Knowwhototurnto’ which can guide you in the most appropriate way.
What can you do to help?
It is important that you inform the reception/admin staff if you are unable to attend your appointment for any reason. This will allow that appointment to be offered to another patient. Persistent defaulters may be removed from our list. You can also complete our online appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays).
If you are Late
Please attend your appointment on time. If you are late you may not be seen, it is up to the GP or nurse if they can still see you. You may have to rebook your appointment.
If you require an interpreter for when you see the GP or Practise Nurse, please notify the receptionist/admin staff when making the appointment and we will arrange this for you. Please advise which language you require the interpreter for.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment. These examinations do not form part of the NHS Services and as such you will be charged for any such examination. The reception/admin staff can inform you of the appropriate fee when making the appointment. Payment is taken at the time of the appointment.
Request for GP Letters/Completion of Forms
If your GP has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area you may be charged for this letter. Please allow at least five working days before collecting your letter. If you require this letter urgently please inform the GP during your consultation.
Extended Practice Opening Hours
As part of the Government’s plans to improve healthcare we are now opening the practice from 7am till 7pm on certain days, mainly to see patients who are unable to attend during the day for their appointment. These surgeries are available most weeks however are subject to change. Please let the receptionist know if you would prefer such a time and they will endeavour to fit you in the next available slot. Please note no reception staff are on duty at these times.
This service will be for routine medical conditions and is not an emergency service. The service is limited where doctors will be restricted in their physical examination of patients, and scope to arrange investigation. (This is because of the absence of practice nursing / treatment room services and lab service back-up which the Scottish Government has decided not to fund). Patients will therefore not be able to have blood tests, or any other form of test or examination requiring nursing assistance, but will have to return for a day-time appointment if required. Young children and the elderly who require to be brought to the surgery by working family members will also be welcome to these appointments.
If you become unwell after 6pm please call NHS 24 as usual – 111