New Appointment System:
Struggling to get an appointment?
We are aware of our longer than normal waiting times this year, and continue to try and improve this. So, in the New Year, we are…
Making changes to improve our appointment availability!
From 18th January all GPs will add extra appointments to their surgeries and will add extra telephone consultations to their sugeries. This means to speak to your own GP you will be allocated a telephone consultation at a specific time.
We also want to ensure that you are seen at the right time by the right person…
So, we will have a doctor who will consider requests for any urgent care – including emergencies, urgent on the day appointments, house calls and anything you feel you need to discuss urgently by telephone that day. For these requests we need as much information as possible to be passed to the receptionist so that the most urgent peolpe are prioritised.
What can you do to help?
Please cancel any appointments that you no longer require or cannot attend. Please ensure you are able to answer your phone at your allocated time for a telephone consultation, or if you have left a message for our duty doctor. Our appointments are for 10 minutes. If you require to discuss multiple problems please let our reception team know so that a longer appointment can be made. If you are unsure if you need to see a GP or if your problem could be dealt with by another person please remember that pharmacists are able to help with minor ailments; opticians have taken over the care of most eye problems locally and our website has links to ‘NHS Choices’ and ‘Knowwhototurnto’ which can guide you in the most appropriate way.
Extended Practice Opening Hours
As part of the Government’s plans to improve healthcare we are now opening the practice from 7am till 7pm on certain days, mainly to see patients who are unable to attend during the day for their appointment. These surgeries are available most weeks however are subject to change. Please let the receptionist know if you would prefer such a time and they will endeavour to fit you in the next available slot. Please note no reception staff are on duty at these times.
This service will be for routine medical conditions and is not an emergency service. The service is limited where doctors will be restricted in their physical examination of patients, and scope to arrange investigation. (This is because of the absence of practice nursing / treatment room services and lab service back-up which the Scottish Government has decided not to fund). Patients will therefore not be able to have blood tests, or any other form of test or examination requiring nursing assistance, but will have to return for a day-time appointment if required. Young children and the elderly who require to be brought to the surgery by working family members will also be welcome to these appointments.
If you become unwell after 6pm please call NHS 24 as usual – 111
It is important that you inform the reception staff if you are unable to attend your appointment for any reason. This will allow that appointment to be offered to another patient. Persistent defaulters maybe removed from our list. You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays).
If you are Late
Please attend your appointment on time. If you are late you may not be seen.
If you require an interpreter to attend with you when you see the GP or Practice Nurse, please notify the receptionist when making the appointment and we will arrange this for you.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment. These examinations do not form part of NHS Services and as such you will be charged for any such examination. The receptionist can inform you of the appropriate fee when making the appointment. Payment is taken at the time of the appointment.
Request for GP Letters/Completion of Forms
If your GP has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you may be charged for this letter. Please allow at least five working days before collecting your letter. If you require this letter urgently please inform the GP during your consultation.