Making The Most Of Your Practice

There are many services available to help you to stay healthy. Some of these services can be accessed directly (see below), and for others you need to be registered with a GP Practice.

  • When you wish to consult a GP about your medical condition, you need to contact the Practice with which you are registered to arrange to be seen. If you go along to the Practice and do not have an appointment, you may not be seen. The Practice may ask you to come back at another time, or may suggest that you are seen by another healthcare professional.

  • When you see your GP about a medical condition, they may arrange for further tests to be carried out. If so, they will explain the arrangements for these tests and how you will get the results. These tests may be carried out within the Practice or at another medical facility.

  • If your GP thinks that you need to be seen by a specialist doctor or other healthcare professional, they will refer you. You cannot make an appointment to see an NHS specialist without being referred by your GP.

  • If you require medicine the GP will give you a prescription to take to a pharmacy, who will supply the medicine to you.

  • If you have a preference for either a male or a female GP, please check with our reception team prior to booking an appointment that your preferred gender GP is available.

  • The Practice can arrange for an interpreter if required, who will work by telephone to translate.

  • If you need to use the interpreting service please ask the receptionist to arrange this when making your appointment, as appointments requiring an interpreter are longer, to provide enough time to discuss the issues fully.

  • If someone else is contacting the practice on your behalf, please remind them to ask the receptionist to book an interpreter.

  • You will be treated with courtesy and respect.

  • We will try to answer the phone promptly and ensure there are sufficient staff to do this.

Help your Practice to help you

Practices can be busy places and staff try hard to accommodate their patients – in return you are asked to behave in a polite and considerate manner. It would be appreciated if you would help your Practice keep surgeries running smoothly and ensure that patients are seen at the right time, by:

  • When you have an appointment, please attend at the time stated, and if you are not able to attend please let the Practice know in advance, so the appointment can be used by someone else who needs it. KEEP IT OR CANCEL IT!

  • If you do not attend appointments, the Practice may de-register you. This means that you would stop being a patient of the Practice and you would no longer be seen by us.

  • If more than one member of your family needs to see the GP or other healthcare professional, please book one appointment per patient.

  • If you have to discuss a complex medical issue please let the receptionist know so a suitable length of appointment can be arranged.

  • Please notify the Practice if you change your address, telephone or mobile phone number.

  • Test results take time to reach us, so please do not contact us before you have been asked to do so.

  • We ask that you treat the GPs and staff with respect and courtesy.

Other help available

  • Cough or cold, or if your child has a minor ailment – your pharmacist may be able to help you
  • Eye problem – you should go to an optician
  • Dental problem – consider visiting a dentist
  • Foot problem – you can access our podiatry services
  • Specialist consultation – your GP will refer you

If you become unwell when the Practice is closed, please call 111 to speak to the Out of Hours team.