How do I make an appointment?
Due to Covid-19 all of our appointments are telephone appointments. You will be added to either the triage list for urgent medical problems or to our general enquiries list which is for general advice. Please do not attend in person to request an appointment.
Please note for a general advice call you may be called by any of our GPs, a nurse or the administration team depending on the enquiry. Calls will be prioritised by importance and urgency. We will allow up to 5 working days to get back to you depending on the volume of calls we receive.
If a GP or nurse deems it necessary and essential for you to attend the surgery they will book an appointment for you to attend.
You can do this by either phoning the appointments line on 01224 641968 or in person at the reception desk.
- Pre-booked appointments whereby you can book an appointment up to six weeks in advance to see most GPs
- Telephone consultations. You can request a telephone consultation if you prefer a GP to contact you to discuss your health concerns. Please note this may not be on the same day.
If the appointments are full, and you feel that you have a medical condition that cannot wait until the next available routine appointment, we have a triage system for any urgent on the day medical problems. The triage doctor will call you back and if appropriate will offer an appointment or advice.
Why is the appointment line always busy?
During peak call times it will take longer to connect to the service you require. This is especially true after weekends and public holidays. We apologise for any inconvenience caused. Your patience is very much appreciated. The reception staff always attempt to answer calls as quickly as they can.
Can two or more people use one appointment to see the GP?
No. When you arrange your appointment it is only for you. If you wish an appointment for another family member you must ask for a separate appointment.
How do I request a house call?
These are for people who are too ill or frail to attend the Practice. If you are unable to come to the surgery, please call 01224 641968 before 10:00am. You must give the receptionist as much information as you can, including your contact telephone number. This is very helpful to the GP so he/she can assess the nature of your condition. The receptionist will pass these details to the GP who is on call. The GP may then contact you to discuss your request.
Please help us by requesting any house calls before 10:00am.
I want to leave a message for my GP or the nurse?
You can do this by calling 01224 641968 to leave your message with the receptionist and she will then pass this to the GP/nurse. Depending on your request, the GP, nurse or the receptionists will return your call.